Refund Policy

New merchandise that qualifies

We accept defective returns, eligible non-defective returns, and exchange requests. The voluntary program covers new goods. A non-defective return prompted by a change of mind or preference must be unused and in original condition. Damaged, defective, incorrect, or incomplete merchandise may also be returned after review. Mandatory consumer rights remain available.

Request approval first

Email gladylabomba1313@gmail.com within 30 calendar days after delivery with the order number, checkout email, reason, and images or video when a product problem is involved. Keep the item, components, and packaging. Wait for approval before mailing; the reply provides the correct return destination. The correspondence address is not automatically the return warehouse.

Prepaid mailing and resolution

A free prepaid return label is included inside the package. After approval, use that enclosed label with the confirmed instructions; contact us if it is missing. No restocking fee is charged. Exchanges depend on approval and available stock. We process and initiate an approved refund to the original payment method within 10 days, while the bank or provider may require additional posting time.